Teddy’s Furniture.com and Teddy’s Furniture Mobile App Purchase Terms and Conditions

These Terms and Conditions govern all purchases made through the Teddy’s Furniture.com website and the Teddy’s Furniture mobile app (collectively, the “Site”). As used in these Terms and Conditions, “we,” “us,” or “our” refers to Teddy’s Global Retail, LLC. By utilizing the Site for purchasing products and services, you consent to adhere to these terms and conditions.

THESE TERMS INCLUDE A BINDING ARBITRATION AGREEMENT, CLASS ACTION WAIVER, AND JURY TRIAL WAIVER THAT IMPACT YOUR RIGHTS. PLEASE REVIEW THE ARBITRATION AND CLASS WAIVER SECTION ATTENTIVELY.

Order Notification and Charges

Our confirmation of your order does not imply our acceptance of your order, nor is it a confirmation of our offer to sell. We may accept, decline, or impose limits on your order for any reason after receiving it. You will be notified once your order has been confirmed and when it has been dispatched. Immediate notification follows both order confirmation and shipping.

If a credit card is your chosen payment method, we will authorize the full amount at checkout, including taxes. Your credit card is charged when the order is dispatched (Standard Shipping) or after delivery (No-Hassle Delivery + Assembly or Doorstep Delivery).

Pricing

Advertised prices and promotions are exclusive to online. Promotions and pricing in-store do not apply to online purchases.

Sales Tax

Purchases of merchandise are subjected to sales tax as per the current state and local tax rates for the delivery destination. Estimated sales tax is calculated at purchase time and generally reflects the total price of each item, which may include discounts and shipping and processing charges based on local and state laws. Sales tax amounts may differ from those estimated on your order if factors influencing tax calculations change between order placement and credit card charging.

Delivery Methods

Your online purchase’s size and weight determine the most efficient delivery method.

Standard Shipping – Smaller, lighter items are shipped via courier or mail (e.g., UPS or Fed Ex). Some items may require assembly. Notification will be sent as soon as the order is dispatched. The shopping cart will display available shipping options, typically including 1-day and 2-day shipping. If 1-day shipping is an option, expect delivery within 1 business day post-shipment. For 2-day shipping, delivery should occur within 2 business days post-shipment. Shipping fees are listed in the shopping cart for your review before order submission.

No-Hassle Delivery + Assembly – Selecting this option means your items are delivered, positioned in your chosen room, and assembled if necessary. Packing materials are removed. Our team will not relocate existing furniture or decor. To prepare for delivery, please view our pre-delivery tips. Within two days of order placement, you’ll be contacted to schedule delivery.

No-Hassle Delivery + Assembly fees vary by delivery team and market. Delivery fees are listed in the shopping cart for review before placing your order. Note: Extra fees may apply for deliveries above or below the ground floor or other unique circumstances.

An adult must be present upon truck arrival. Someone at least 18 years old must sign to accept and confirm the items are in good condition. Delivery personnel cannot carry furniture beyond 3 flights of stairs. For rescheduling, contact the delivery provider using the number in your order confirmation. A 48-hour notice is required for rescheduling or canceling delivery. Less notice may incur additional fees, and unattended deliveries may be treated as canceled orders after 30 days.

Doorstep Delivery – This option delivers items in original packaging to your doorstep. For apartments or condos, items are placed outside your unit, in the lobby, or at the property office. An adult must be present to accept and sign. This service excludes assembly, setup, and packing material removal. Delivery personnel are limited to 3 flights of stairs.

Please note, moving the furniture indoors and assembly are your responsibility. Any damage incurred during these processes is also your responsibility. Doorstep Delivery may not be available for all items.

Merchandise Pickup – Available only at select locations. If chosen, items will be ready for your pickup at our location or warehouse. We may assist in loading, but securing items is your responsibility. You’ll be notified when items are ready for pickup and will sign an acknowledgment of receipt in good condition at pickup.

Change or Cancellation

To modify or cancel an order, please follow these steps:

For Standard Shipping, contact Customer Care at 866-436-3393. Email confirmation will follow any changes or cancellations. If the product has already shipped, it may be returned per our Return Policy (return shipping fees may apply).

For No-Hassle Delivery + Assembly and Doorstep Delivery, cancel by contacting Customer Care at 866-436